FAQ
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Frequently Asked Questions
Our return policy allows for returns within a specified timeframe, typically 30 days from the date of purchase. Please refer to our Returns & Exchanges page for detailed information.
Yes, we offer assembly services for select furniture items. Please inquire at the time of purchase or check our website for more information on assembly options.
Yes, we provide order tracking services for your convenience. You will receive a tracking number via email once your order has been processed, allowing you to monitor its status.
Yes, we stand behind the quality of our products and offer warranty coverage for manufacturing defects. Please review our Warranty Policy for details on coverage and terms.
We are committed to sustainability and eco-friendly practices. Our products are crafted using responsibly sourced materials and manufacturing processes that minimize environmental impact. Learn more about our commitment to sustainability on our website.
No, we do not currently offer financing options for purchases. However, we do accept various payment methods, including credit cards, debit cards, and alternative payment platforms, to provide flexibility and convenience for our customers.
Payment Questions
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, bank transfers, and sometimes cash on delivery (COD).
Yes, we take the security of your payment information seriously. Our website employs encryption and secure socket layer (SSL) technology to ensure that your payment details are protected during transactions.
Currently, we do not offer installment payment plans or financing options. However, we accept credit cards that may offer installment payment plans to eligible cardholders. Please check with your credit card provider for details.
Your credit card will typically be charged at the time your order is placed. In some cases, a pre-authorization may occur to verify the payment method, but the actual charge will only occur when the order is confirmed and processed for shipping.
Once an order is placed, it may not be possible to change the payment method. However, if you encounter any issues or need assistance, please contact our customer service team, and we will do our best to accommodate your request.
Depending on your location and the items purchased, there may be applicable taxes, shipping fees, or handling charges added to your order total. These will be clearly outlined during the checkout process before you finalize your purchase. If you have any questions about fees or taxes, please feel free to reach out to us for clarification.
